Reinstall Saphe Link

iPhone

If you are experiencing connection issues with your Saphe, or it is behaving strangely, sometimes reinstalling the Saphe Link app can help.

1. Remove the Saphe Link app from your phone.
2. Restart your iPhone to perform a soft reset. First press the volume up button, then the volume down button, and finally hold the power button until the phone completely turns off. It is important that you do not swipe to power off, but wait until the phone shuts down completely.

3. Turn the phone back on and download the Saphe Link app from the App Store.

   - See the article: "Download and install Saphe Link"

4. Complete the setup again, and reconnect to your Saphe.

Android

If you are experiencing connection issues with your Saphe, or it is causing other problems, reinstalling the Saphe Link app can help.

1. Delete the Saphe Link app from your phone.
2. Restart your Android phone.

3. Download the Saphe Link app again and grant the necessary permissions within the app.

   - See the article: "Download and install Saphe Link"