Saphe app crashing – how to fix it

If your Saphe app closes down when you try to open it, it can be frustrating because you won’t receive your real-time traffic alerts. Here are some simple steps that can help you identify and resolve the issue so you can quickly get back to using Saphe.

Symptoms

• The app opens briefly but then closes without warning.
• You cannot see alerts or use the Saphe Link app as usual.
• Your phone shows an error message stating that the app has stopped.

Cause

The app may close unexpectedly or freeze when you try to open it, causing it not to work. This can happen after an update or due to permission issues on your phone.

Solution

Step 1: Restart your phone

Often, restarting your phone helps as it clears temporary data and processes. Try opening the Saphe app again once the phone is turned on. For Android users, simply restart, while iPhone users need to follow a specific method. You can see our guide here: "Restart your iPhone"

Step 2: Reinstall the app

If restarting doesn’t help, try reinstalling the Saphe app. See our guide here: "Reinstall Saphe Link"

Remember to grant the app the necessary permissions during installation, such as access to Bluetooth and location.