Reinstallation of the Saphe Link app

iPhone

If you are experiencing problems with the connection to your Saphe, or it is behaving strangely, sometimes reinstalling the Saphe Link app can help.

1. Remove the Saphe Link app from your phone.
2. Restart your iPhone to perform a soft reset. First press the volume up button, then the volume down button, and finally hold the power button until the phone turns off completely. It is important that you do not swipe to turn off, but wait until the phone shuts down completely.
3. Turn the phone on again and download the Saphe Link app from the App Store.
4. Complete the setup again and reconnect to your Saphe.

Android

If you are experiencing problems with the connection to your Saphe, or it is misbehaving in other ways, reinstalling the Saphe Link app can help.

1. Delete the Saphe Link app from your phone.
2. Restart your Android phone.
3. Download the Saphe Link app again and grant the necessary permissions in the app.