I'm missing a code?

There are two ways to get started with your Saphe T.

You can either order it on our website, where we start the subscription for you, and you just need to connect to the Saphe when you receive it, or via purchase from a retailer, where you receive a code in the package for a certain number of months' subscription.

Retailer setup:

When you set up your Saphe T, which you have purchased from a retailer, do the following:

- Open the Saphe Link App

- Go to "Menu"

- Tap on "Subscription"

- Tap "Buy subscription"

- Select "Saphe Premium+ - Buy"

If you have a previous subscription you wish to transfer, just tap "Transfer subscription" - This way we will close it and transfer the remaining value to your new subscription.

You can read more about subscription transfer and conversion here.

If you choose to transfer the subscription, you will be taken to the page where you can select the specific subscription you want to transfer, and here you just tap "Select".

- Afterwards, you will be sent to the page shown below, where you need to enter the code from the box.

- When the code is entered, you must choose which payment frequency you want to use after the 6 months, and enter your payment details. After this, you are ready to connect to Saphe.

Purchased via our website:

When Saphe is purchased from us, we have started the subscription, so you just need to connect to Saphe for it to work.

If you try to connect but it asks for a code to start the subscription, there is a good chance you are logged in with a different account than the one your order was placed on.

In this case, you should do the following:

- Open the Saphe Link App

- Go to "Menu"

- Tap on the name at the top of the menu.

- See which email is listed under "Account ID" as in the picture below:

If it is not the email you ordered the Saphe T with, you need to log out at the bottom of the page and log in with that email instead.

When you are logged in with the email with which you also placed the order, you will be able to connect to the Saphe T and start using it immediately.