Connect and Troubleshoot Your Saphe One+

When your Saphe One+ is connected and set up in the Saphe Link app, Bluetooth must be enabled, and location services set to Always. Saphe One+ will automatically connect when you get into the car.

You will hear a beep when the connection is established correctly.

Note: The LED does not light up when Saphe One+ is connected properly.

Troubleshooting

If the connection is not stable, you can try the following:

Solutions for iPhone

• Set location to "Always"
• Disable low power mode
• Reinstall the Saphe Link app

Solutions for Android

• Set location to "Always"
• Reinstall the Saphe Link app
• Clear Bluetooth data

iPhone - Set location to "Always"

1. Go to Settings → Apps → Saphe Link.
2. Select "Location" and set it to "Always".
3. Enable "Precise Location" if it is not already on.

Note: "Always" does not mean Saphe always has access to your location. Data is only shared if you choose to send it.

iPhone - Disable low power mode

1. Go to Settings → Battery.
2. Turn off "Low Power Mode".

If this feature is enabled, the iPhone may close the Saphe Link app even if it is running in the background.

iPhone - Reinstall the Saphe Link app

1. Delete the Saphe Link app.
2. Restart your iPhone (press volume up, volume down, and hold the power button until the phone switches off).
3. Reinstall the Saphe Link app and set it up again.

Android - Set location to "Always"

1. Go to Settings → Apps → Saphe Link.
2. Select Permissions → Location → Always.
3. Enable "Precise Location" if it is not already on.

Android - Reinstall the Saphe Link app

1. Delete the Saphe Link app.
2. Restart your phone.
3. Reinstall the Saphe Link app and set it up again.

Android - Clear Bluetooth data

1. Go to Settings → Apps (choose to show system apps).
2. Select Bluetooth → Storage → Clear data.
3. Restart your phone.

Note: You will need to reconnect your Bluetooth devices afterwards.