I have paid, but my subscription is not working

Can you see in the bank that your subscription with Saphe has been paid, but it still does not work? There can be several reasons. Please go through the points below.

Are you logged in with the correct email?

1. Open the Saphe Link app: Menu > tap on the name at the top of the menu.
2. Check which email is shown.
3. If it is a different email than the one your subscription is linked to, select "Log out".
4. Then log in with the correct email.

Has another Saphe device taken over the subscription?

Here is how to check which device is linked to your subscription:

1. Open the Saphe Link app.
2. Tap on "Menu".
3. Tap on the subscription.
4. Here you can see which device is linked.

How to transfer the subscription to the correct device

1. Open the Saphe Link app.
2. Go to the menu item "Devices".
3. Select the device you want to transfer the subscription to.
4. Tap on "Unlock device".
5. Tap on "Select" under "Manage licences".
6. Select the subscription you want to transfer, and tap on "Replace".
7. A window will now appear where you again select "Replace".
8. Complete the transfer by tapping on "Get started".
9. Your subscription has now been transferred, and you can start using the new Saphe device.