If you have mistakenly been charged twice for your subscription with Saphe, we apologise for the inconvenience. This article explains what happens with the extra payment, when you can expect your refund, and what you can do yourself to avoid double payments in the future.
How to get a refund for the extra payment
Contact our customer support, and we will process your case and ensure the extra amount you were charged is refunded. You will find the contact details further down in the article. The amount will be returned to the credit card or payment method you used for the payment.
When can I expect the refund?
The refund is typically completed within 5–7 working days and will be returned to the credit card or payment method you originally paid with.
Note: The actual posting by your bank may take a few extra days, depending on your financial institution.
How to contact our support
If the refund has not been received within 5–7 working days, or if you have other questions about payments and subscriptions, please feel free to contact our customer support. We will assist you quickly and efficiently.
- Email: support@saphe.dk
- Phone: +44 330 808 0737
How to avoid double payments
To avoid double payments, we recommend that you regularly check your subscriptions and payment details.
If you are unsure, our support team is happy to help review your subscriptions.
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