Troubleshooting Saphe Drive Mini

When working with technology, unforeseen technical challenges can unfortunately arise. We are, of course, here to help resolve them as quickly as possible. We have compiled an overview of the most common issues so you can quickly solve your problems.

If you continue to experience problems, please do not hesitate to contact our customer support at support@saphe.dk or call 42 90 33 11.

Contents:

Solutions for Saphe Drive Mini

• Restart your Saphe Drive Mini
• Run a device update
• A gear icon appears on the screen of my Saphe Drive Mini

Solutions for iPhone

• Saphe Drive Mini does not appear under "Other devices"
• Reinstalling the Saphe Link app

• Inaccurate GPS - reset location

Solutions for Android

• Saphe Drive Mini does not appear under Other devices
• Reinstalling the Saphe Link app
• Inaccurate GPS - reset location

Solutions for Saphe Drive Mini

Restart your Saphe Drive Mini

1. Hold down the "red button" for about 15 seconds
2. Afterwards, the "Bluetooth icon" will flash on the screen
3. The device will reconnect in the Saphe Link app

Run a device update

1. Place the Saphe Drive Mini in the charger
2. Hold down the red and blue buttons simultaneously for about 15 seconds
3. A gear icon will appear on the screen
4. Open the Saphe Link app -> Menu -> Devices
5. Under Other/Unknown devices, "Saphe DFU" will appear
6. Tap "Saphe DFU" and the device will begin a device update
7. Once the update is complete, it will reconnect to your Saphe Drive Mini
8. It is recommended to keep it charging after the update.

Gear icon appears on my Saphe Drive Mini

1. Open the Saphe Link app -> Menu -> Devices
2. Under Other/Unknown devices, "Saphe DFU" will appear
3. Tap "Saphe DFU" and the device will begin a device update
4. Once the update is complete, it will reconnect to your Saphe Drive Mini
5. It is recommended to keep it charging after the update.

Solutions for iPhone

Saphe traffic alarm does not appear under "Other devices" on my iPhone

Disable/Enable Bluetooth

1. Open "Settings"
2. Go to "Bluetooth"
3. Turn it off for about 15 seconds before turning it back on
4. Your device will then appear under "Other devices"

Reinstall the Saphe Link app on iPhone

In many cases, reinstalling the Saphe Link app can also solve the problem.

1. Delete the Saphe Link app
2. Restart your iPhone to perform a soft reset. Press volume up, then volume down, and finally hold the power button until the phone switches off. Important: do NOT swipe to close it; wait for it to turn off.
3. Then turn the phone back on and download the Saphe Link app again
4. Go through the setup again and reconnect to your Saphe Drive Mini

Inaccurate GPS - reset location

If the Saphe Link app cannot find your location or your speed is inaccurate, a solution may be to reset the location.

1. Open Settings on your iPhone
2. Go to General
3. Select Transfer or Reset iPhone
4. Choose Reset (Important: do NOT select Erase All Settings)
5. Then select Reset Location & Privacy (Enter your passcode if prompted)
6. Tap "Reset Settings"

You may now find it beneficial to restart your iPhone. See how to do this above.

Afterwards, open the Saphe Link app and allow Bluetooth usage again

1. Open "Settings" on your iPhone again
2. Go to "Apps"
3. Select "Saphe Link"
4. Tap "Location" and set it to "Always"

Solutions for Android

Saphe traffic alarm does not appear under "Unknown devices" on my Android

Disable/Enable Bluetooth

1. Open "Settings"
2. Go to "Connections"
3. Turn off "Bluetooth" for about 15 seconds before turning it back on
4. Your device will then appear under "Unknown devices" in the Saphe Link app

Reinstall the Saphe Link app on Android

In many cases, reinstalling the Saphe Link app can solve the problem

1. Delete the Saphe Link app
2. Restart your Android phone
3. Tap "Restart"
4. Download the Saphe Link app again and grant the necessary permissions in the app

Inaccurate GPS - reset location

If the Saphe Link app cannot find your location or your speed is inaccurate, a solution may be to reset the location.

Normally, we do not use third-party apps, but in this case, we make an exception as it can otherwise be difficult or impossible to fix the GPS on an Android phone.

1. Open the "Google Play Store" and search for "GPS Status & Toolbox" (you can also open the link on your phone to go directly to the app)
2. Tap "Install"
3. Open the app once it has finished installing
4. You will be asked if you want to allow the app to use GPS. Tap "Allow all the time" - you can change this or uninstall the app later
5. Open the menu by swiping from the left side of the screen towards the centre
6. Tap "Manage A-GPS state"
7. Tap "Reset" - wait while the app resets the phone's GPS
8. Restart your phone

If it is not possible to download the app, you can do the following instead:

1. Open "Google Maps" on your phone
2. Tap the "blue circle" that shows your location
3. Tap "Calibrate" on the menu that appears
4. Follow the guide on your phone, which asks you to scan around
5. Restart your phone