Troubleshooting for Saphe Drive Pro

When working with technology, unforeseen technical challenges can sometimes arise. Naturally, we are here to help resolve them as quickly as possible. We have compiled an overview of the most common issues, so you can quickly find solutions to your challenges.
If you are still experiencing issues, please don’t hesitate to contact our customer support at support@saphe.dk or call us at 42 90 33 11.

Table of Contents:
 

Solutions for Saphe Drive Pro

• Restart your Saphe Drive Pro  
• Perform a device update
• A gear icon appears on the screen of my Saphe Drive Pro
• My Saphe Drive Pro only shows a black screen

Solutions for iPhone

• Saphe Drive Pro does not appear under Other Devices

• Reinstall the Saphe Link app

• Inaccurate GPS - Reset location

Solutions for Android

• Saphe Drive Pro does not appear under Other Devices

• Reinstall the Saphe Link app

• Inaccurate GPS - Reset location

Solutions for Saphe Drive Pro

Restart your Saphe Drive Pro

1. Press and hold the red button for approximately 15 seconds 

2. The Bluetooth icon will then start blinking on the screen

3. The device will reconnect in the Saphe Link app

 

Perform a device update 

1. Connect the Saphe Drive Pro to the charger.

2. Press and hold both the red and blue buttons simultaneously for approximately 15 seconds. 

3. A gear icon will appear on the screen.

4. Open the Saphe Link app → Menu → Devices.

5. Under Other/Unknown Devices, you will see Saphe DFU.

6. Tap Saphe DFU, and the device will start a firmware update.

7. Once the update is complete, the Saphe Drive Pro will reconnect automatically.

8. It is recommended to keep the device connected to the charger after the update.

 

A gear icon appears on the screen of my Saphe Drive Pro

1. Open the Saphe Link app → Menu → Devices

2. Under Other/Unknown Devices, you will see Saphe DFU.

3. Tap Saphe DFU, and the device will start a firmware update.

4. Once the update is complete, the Saphe Drive Pro will reconnect automatically.

5. It is recommended to keep the device connected to the charger after the update.

My Saphe Drive Pro only shows a black screen

If your Saphe Drive Pro only shows a black screen, even when plugged into a charger, it might be because a device update needs to be performed.

1. Connect the Saphe Drive Pro to the charger.

2. Press and hold both the red and blue buttons simultaneously for approximately 15 seconds. 

3. A gear icon will appear on the screen.

4. Open the Saphe Link app → Menu → Devices.

5. Under Other/Unknown Devices, you will see Saphe DFU.

6. Tap Saphe DFU, and the device will start a firmware update.

7. Once the update is complete, the Saphe Drive Pro will reconnect automatically.

8. It is recommended to keep the device connected to the charger after the update.

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Solutions to iPhone

Saphe Drive Pro does not appear under Other Devices

Bluetooth Troubleshooting

1. Open Settings

2. Navigate to Bluetooth.

3. Turn it off for approximately 15 seconds, then turn it back on.

4. Your device should now appear under Other Devices.

Reinstall the Saphe Link app

In many cases, reinstalling the Saphe Link app can resolve the issue.

1.  Delete the Saphe Link app from your device.

2. Restart your iPhone to perform a soft reset. Press the volume up button, then the volume down button, and finally hold the power button until the phone turns off. Important: Do not swipe to turn off; wait for the phone to power off completely.

3. Once the phone is turned back on, download the Saphe Link app again.

4. Complete the setup process and reconnect to your Saphe Drive Pro.

Inaccurate GPS - Reset location 

If the Saphe Link app cannot determine your location or your speed appears inaccurate, resetting the location settings may resolve the issue.

1. Open Settings on your iPhone.

2. Navigate to General.

3. SelectTransfer or Reset iPhone.

4. Choose Reset (Important: Do not select "Erase All Content and Settings").

5. Then, select Reset Location & Privacy.

Enter your passcode if prompted.

6. Tap Reset Settings.

Optional: Restart your iPhone for optimal results (see instructions above).

After resetting, you need to allow the Saphe Link app to use Bluetooth:

1. Open Settings on your iPhone again.

2. Navigate to Apps.

3. Select Saphe Link

4. Tap on Location and set it to Always.

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Solutions to Android

Saphe Drive Pro does not appear under Unknown Devices

Bluetooth Troubleshooting

1. Open Settings

2. Navigate to Bluetooth.

3. Turn it off for approximately 15 seconds, then turn it back on.

4. Your device should now appear under Unknown Devices.

Reinstall the Saphe Link app

In many cases, reinstalling the Saphe Link app can resolve the issue.

1.  Delete the Saphe Link app from your device.

2. Restart your Android to perform a soft reset.

3. Once the phone is turned back on, download the Saphe Link app again.

4. Complete the setup process and reconnect to your Saphe Drive Pro.

Inaccurate GPS - Reset location

If the Saphe Link app cannot determine your location or your speed appears inaccurate, resetting the location settings may resolve the issue.

Note: While we typically avoid using third-party apps, in this specific case, we make an exception as it can be challenging or even impossible to correct the GPS on an Android device otherwise.

1. Open the Google Play Store.

2. Search for GPS Status & Toolbox (or follow the direct link to the app on your phone).
3. Tap Install.

• 4. Open the app once it has finished installing.
• 5. When prompted, allow the app to use GPS by selecting Always Allow. You can change this setting or uninstall the app later if needed.
• 6. Access the menu by swiping from the left side of the screen toward the center.
• 7. Tap Manage A-GPS State.
• 8. Select Reset and wait while the app resets your phone’s GPS.
• 9. Restart your phone.
• 
  If downloading the app isn't possible, follow these steps instead:
  • 
    1. Open Google Maps on your phone.
  • 2. Tap the blue circle that indicates your current location.
  • 3. Select Calibrate from the menu that appears.
  • 4. Follow the on-screen instructions, which may ask you to move your phone in a specific pattern.
  • 5. Restart your phone.

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