My Saphe Drive Pro shows incorrect speed

If your Saphe Drive Pro (or phone or car screen) shows the wrong speed, first check the location accuracy in the Saphe Link app. Take note of what the number shows here, as it is crucial for the accuracy of the GPS.

Note: Your Saphe Drive Pro will most likely not show the exact same speed as your car does. A car usually shows that you are travelling 5-10% faster than you actually are. Your Saphe Drive Pro uses your phone's GPS to measure the speed you are travelling at.

Here's how to check the GPS in Status and Permissions:

1. Open the Saphe Link app on your phone.
2. Go to the menu (the three lines in the right corner).
3. Select Status and Permissions
4. Check which symbol is next to Location Accuracy and see which number is in brackets.

The number should preferably be below 20m to ensure the most accurate location. If the number is above 20m or there is no green tick, the GPS needs to be reset on your phone.

Note: The reset wizard varies depending on whether you have an Android phone or an iPhone. Please follow the relevant guide below.

iPhone guide
Android guide

iPhone guide 

1. Open Settings on your phone.
2. Go to General.
3. Scroll down and select Transfer or reset iPhone
4. Tap Reset. 
5. Select Reset location and anonymity and enter your passcode.
6. Tap Reset settings (shown in red text).
7. Return to the Saphe Link app, where a pop-up will ask for Bluetooth authorisation - allow this.
8. A new pop-up will ask you to set location permission to Always - tap Go to settings
9. In Settings, tap Location and select Always

Android guide 

1. Open the Play Store on your phone.
2. Search for GPS Status & Toolbox and download the app
3. Accept the settings when you open the app
4. Once the settings are accepted, a compass will appear on the screen.
5. Drag from right to left on the screen until a black screen appears with the text No saved location.
6. Tap the three lines in the left corner
7. Select Manage A-GPS mode
8. Tap Reset in the small box that appears.
9. Wait 5-6 minutes while your phone's GPS resets and then restart your phone.